Dear     ,

	At 12:13pm PDT a cross connect between one of our server racks 
and our main network rack failed. All of these between rack connections 
are provided by the data center facility and pass through the "Meet Me 
Room". 
	Within 3 minutes of the failure our monitoring systems had 
alerted us a few servers were "down", and a few customers had contacted 
us for reboots. After the events were determined to all be within the 
same rack, we started looking at possible causes which might take a 
whole rack off the network. The switch was rebooted, the cables were 
moved to new switch interfaces, our monitoring systems were checked to 
see if there were any interface errors or network anomalies leading up 
to the event. There were none.

	The service was restored when the connection end in the "Meet Me 
Room" was removed and reseated. Service was restored at 12:37pm.

	We are arranging the installation of redundant cross connects 
between all of our server racks and our networking core. We will also 
configure our existing redundant core network so that a similar single 
cable failure in the Data Center facility can not have this same effect 
on our network in the future.

	If you have further questions or comments regarding this event, 
please reply to this message and I will work with you personally to 
address any concerns which may remain.

Thanks !
Mike