Availability

       If you are looking for high quality, reliable, secure hosting services, then you are in the right place. Below you will find charts that detail the availability of our servers. We are confident in the quality of our services. Confident enough to report our performance on this publicly accessible web page.

       Planned outages and maintenance periods are always announced via e-mail to all affected customers. These announcements are archived here

M5 Core Network Devices,
Dedicated Servers and Colocation

Month	Measured Availability	Planned Outages	Reported Availability	Notes:
5/2012	100%	0%	100%	None
4/2012	100%	0%	100%	None
3/2012	99.89%	0%	99.89%	Power Event at LWDC data center location affecting 2% of M5 customers. Duration 46 minutes mfor those affected customers. Uptime at SDTC data center was 100%
2/2012	100%	0%	100%	None
1/2012	100%	0%	100%	None
12/2011	100%	0%	100%	None
11/2011	100%	0%	100%	None
10/2011	100%	0%	100%	None
9/2011	100%	0%	100%	None
8/2011	100%	0%	100%	None
7/2011	100%	0%	100%	None
6/2011	99.95%	0%	99.95%	Our colocation provider (American Internet Services) suffered a power outage at our SDTC location. The power was out for 16 minutes. Please read their final Root Cause Analysis. The reported uptime here is 16 minutes plus 5 minutes for our infrastructure to reboot for a total of 21 minutes. While most customers (about 90%) were back on-line within 21 minutes, some were not and required additional time and/or support to return to full finctionality.
5/2011	100%	0%	100%	None
4/2011	99.92%	0%	99.92%	~5.8% of customers experienced some packet loss for 35 minutes on 4/22/11, during a DoS attck. In a second event, ~4% of customers experienced a 5 minute outage on 4/29/11, caused by human error by one of our network engineers.
3/2011	100%	0%	100%	None
2/2011	100%	0%	100%	None
1/2011	100%	0%	100%	None
12/2010	100%	0%	100%	None
11/2010	100%	0%	100%	None
10/2010	100%	0%	100%	None
9/2010	100%	0%	100%	None
8/2010	100%	0%	100%	None
7/2010	100%	0%	100%	None
6/2010	100%	0%	100%	None
5/2010	100%	0%	100%	None
4/2010	100%	0%	100%	None
3/2010	100%	0%	100%	None
2/2010	100%	0%	100%	None
1/2010	100%	0%	100%	Upstream provider AmericanIS has some trouble with their connection to Level3 which affected some cutomers on our "PremiumNet" More info here. ValueNet was unaffected.
12/2009	100%	0%	100%	Scheduled network upgrade resulting in seconds of downtime during the cutover to the new infrastructure More info here
11/2009	100%	0%	100%	None
10/2009	100%	0%	100%	None
9/2009	100%	0%	100%	None
8/2009	100%	0%	100%	None
7/2009	100%	0%	100%	None
6/2009	100%	0%	100%	None
5/2009	100%	0.01%	100%	Scheduled maintenance resulting in no downtime More info here
4/2009	100%	0%	100%	None
3/2009	99.926%	0.01%	99.936%	On 3/11/09 - Some customers experienced up to 33% packet loss for 18 minutes. More info here On 3/18/09 - There was a 90 second power outage in our main colo facility whch caused some follow-on issues for some customers More info here
2/2009	100%	0%	100%	None
1/2009	100%	0%	100%	None
12/2008	100%	0%	100%	None
11/2008	99.96%	0.01%	99.97%	Network Upgrades Description here
10/2008	100%	0%	100%	None
9/2008	100%	0%	100%	None
8/2008	99.96%	0.04%	100%	Network Upgrades Description here and a failover in the core switching Description here
7/2008	100%	0%	100%	None
6/2008	99.998%	0.002%	100%	Aproximately 25% of our customers experienced some intermittent connectivity when multiple interfaces on a core switch began flapping. Some of the affected customers only saw a few brief interruptions, and some may have had some impact over the course of 1hr (99.865% uptime for the month for those worst affected). Less than one minute of interruption during emergency maintenance on the same evening. Description here
5/2008	100%	0%	100%	None
4/2008	100%	0%	100%	None
3/2008	100%	0%	100%	None
2/2008	100%	0%	100%	Aproximately 8% of our dedicated server customers were affected by a cross connect failure within the data center facility cable plant. Total downtime was 24 minutes (99.943% uptime this month for those affected). Email explanation sent to those affected customers
1/2008	100%	0%	100%	None
12/2007	100%	0%	100%	None
11/2007	100%	0%	100%	None
10/2007	100%	0%	100%	None
9/2007	100%	0%	100%	None
8/2007	99.989%	0.011%	100%	Scheduled Maintenance during regular window for firewall upgrade and network redundancy improvement. Down time was about 5min.
7/2007	100%	0%	100%	None
6/2007	100%	0%	100%	None
5/2007	100%	0%	100%	None
4/2007	99.97%	0%	99.97%	14min outage caused by a border firewall which stopped passing packets until restarted
3/2007	100%	0%	100%	A bad cross connect caused packet loss for about 1hr for about 16% of our dedicated server customers.
2/2007	100%	0%	100%	None
1/2007	100%	0%	100%	None
12/2006	100%	0%	100%	None
11/2006	99.857%	0%	99.857%	Denial of Service attack against a customer affected performance and availability intermittently over the course of 1hr. A policy change has been made which will prevent this same event from happening again. A correponding firewall change has been implimented to enforce this policy change.
10/2006	100%	0%	100%	None
9/2006	99.86%	0%	99.86%	At 4:06am PDT Sunday 9/10/06, our border firewall stopped passing packets for an as yet undetermined reason. This event caused a 1hr 5min outage for discovery, recovery and investigation.
8/2006	100%	0%	100%	None
7/2006	99.879%	0%	99.879%	1) A new customer was the victim of a massive Denial of Service attack for 14min which also affected most of our customers with high packet loss. 2) The Denial of Service attack returned for two blasts during a 40min period. The customer was removed from network permanently and we are making further improvements to our network.
6/2006	99.9977%	0%	99.9977%	1) Upgraded to HSRP connection to Data Center core. This required a brief cable change (15 seconds). 2) Some routing issues caused by a corrupt CEF (Cisco Express Forwarding) table in one router caused some customers to have intermittent routing issues to specific Internet addresses. Not all customers were affected, and not all destinations were affected. However, some customers may have been affected for hours. Resolution of this issue required a reboot of one of the aggregation routers. With the HSRP connection, this affected connectivity for about 15 seconds.
5/2006	100%	0%	100%	None
4/2006	100%	0%	100%	None
3/2006	100%	0%	100%	None
2/2006	99.993%	0%	99.993%	During a major power upgrade of the Data Center facility on 2/23/06, there was an unplanned 90 second power outage on some circuits. This caused some customers servers to reboot. See the Data Center CEO's explanation (published shortly). The uptime recorded includes 3min downtime for system reboots.
1/2006	99.505%	0%	99.505%	Our first unplanned outages in more than 2yrs. Two unplanned outage events affected most customers on two subnets See explanation and mitigation actions here. Monitoring systems were disabled during a period of intermittent connectivity to reduce the number of alerts.
12/2005	100%	0%	100%	None
11/2005	99.444%	0.556%	100%	Planned Upgrade and outage - 4hr. outage to move all servers and network to new rack space within the same data center. Upgrade of border firewall, and network switching.
10/2005	100%	0%	100%	None
09/2005	100%	0%	100%	None
08/2005	100%	0%	100%	None
07/2005	100%	0%	100%	None
06/2005	100%	0%	100%	None
05/2005	100%	0%	100%	None
04/2005	100%	0%	100%	None
03/2005	100%	0%	100%	None
02/2005	100%	0%	100%	None
01/2005	100%	0%	100%	None
12/2004	100%	0%	100%	None
11/2004	100%	0%	100%	None
10/2004	100%	0%	100%	None
09/2004	100%	0%	100%	None
08/2005	100%	0%	100%	None
07/2004	100%	0%	100%	None
06/2004	99.965%	0.035%	100%	Scheduled Upgrade - Install new firewall
05/2004	100%	0%	100%	None
04/2004	99.653%	0.347%	100%	4/8/04 - Upgrade core routers to Cisco GSR 12000 series. Scheduled for 2am to 3am. 4/15/04 - Upgrade supervisor blade in core routers. Scheduled for 1am to 2am. 4/22/04 - Reboot of routers for BGP Vulnerability patch.

Shared Hosting Servers

Month	Measured Availability	Planned Outages	Reported Availability	Notes:
12/2011	100%	0%	100%	None
11/2011	100%	0%	100%	None
10/2011	100%	0%	100%	None
9/2011	100%	0%	100%	None
8/2011	100%	0%	100%	None
7/2011	100%	0%	100%	None
6/2011	99.95%	0%	99.95%	Our colocation provider (American Internet Services) suffered a power outage at our SDTC location. The power was out for 16 minutes. Please read their final Root Cause Analysis. The reported uptime here is 16 minutes plus 5 minutes for our infrastructure to reboot for a total of 21 minutes. While most customers (about 90%) were back on-line within 21 minutes, some were not and required additional time and/or support to return to full finctionality.
5/2011	100%	0%	100%	None
4/2011	100%	0%	100%	None
3/2011	100%	0%	100%	None
2/2011	100%	0%	100%	None
1/2011	100%	0%	100%	None
12/2010	100%	0%	100%	None
11/2010	100%	0%	100%	None
10/2010	100%	0%	100%	None
9/2010	100%	0%	100%	None
8/2010	100%	0%	100%	None
7/2010	100%	0%	100%	None
6/2010	100%	0%	100%	None
5/2010	100%	0%	100%	None
4/2010	100%	0%	100%	None
3/2010	100%	0%	100%	None
2/2010	100%	0%	100%	None
1/2010	100%	0%	100%	Upstream provider AmericanIS has some trouble with their connection to Level3 which affected some cutomers on our "PremiumNet" More info here. ValueNet was unaffected.
1/2010	100%	0%	100%	None
12/2009	100%	0%	100%	Scheduled network upgrade resulting in seconds of downtime during the cutover to the new infrastructure More info here
11/2009	100%	0%	100%	None
10/2009	100%	0%	100%	None
9/2009	100%	0%	100%	None
8/2009	100%	0%	100%	None
7/2009	100%	0%	100%	None
6/2009	100%	0%	100%	None
5/2009	100%	0.01%	100%	Brief scheduled maintenance resulting in no downtime More info here
4/2009	100%	0%	100%	None
3/2009	100%	0%	100%	None
2/2009	100%	0%	100%	None
1/2009	100%	0%	100%	None
12/2008	100%	0%	100%	None
11/2008	100%	0%	100%	None
10/2008	100%	0%	100%	None
9/2008	100%	0%	100%	None
8/2008	100%	0%	100%	None
7/2008	100%	0%	100%	None
6/2008	99.998%	0.002%	100%	Less than one minute of interruption during an emergency maintenance periodDescription here
5/2008	100%	0%	100%	None
4/2008	100%	0%	100%	None
3/2008	100%	0%	100%	None
2/2008	100%	0%	100%	None
1/2008	100%	0%	100%	None
12/2007	100%	0%	100%	None
11/2007	100%	0%	100%	None
10/2007	100%	0%	100%	None
9/2007	100%	0%	100%	None
8/2007	99.989%	0.011%	100%	Scheduled Maintenance during regular window for firewall upgrade and network redundancy improvement. Down time was about 5min.
7/2007	100%	0%	100%	None
6/2007	100%	0%	100%	None
5/2007	100%	0%	100%	None
4/2007	99.97%	0%	99.97%	14min outage caused by a border firewall which stopped passing packets until restarted
3/2007	100%	0%	100%	None
2/2007	100%	0%	100%	None
1/2007	100%	0%	100%	None
12/2006	100%	0%	100%	None
11/2006	99.857%	0%	99.857%	Denial of Service attack against a customer affected performance and availability intermittently over the course of 1hr. A policy change has been made which will prevent this same event from happening again. A correponding firewall change has been implimented to enforce this policy change.
10/2006	100%	0%	100%	None
9/2006	99.86%	0%	99.86%	At 4:06am PDT Sunday 9/10/06, our border firewall stopped passing packets for an as yet undetermined reason. This event caused a 1hr 5min outage for discovery, recovery and investigation.
8/2006	100%	0%	100%	None
7/2006	99.879%	0%	99.879%	1) A new customer was the victim of a massive Denial of Service attack for 14min which also affected most of our customers with high packet loss. 2) The Denial of Service attack returned for two blasts during a 40min period. The customer was removed from network permanently and we are making further improvements to our network.
6/2006	99.9282%	0.0694%	99.9977%	1) Upgraded to HSRP connection to Data Center core. This required a brief cable change (15 seconds). 2) Some routing issues caused by a corrupt CEF (Cisco Express Forwarding) table in one router caused some customers to have intermittent routing issues to specific Internet addresses. Not all customers were affected, and not all destinations were affected. However, some customers may have been affected for hours. Resolution of this issue required a reboot of one of the aggregation routers. With the HSRP connection, this affected connectivity for about 15 seconds. 3) Planned upgrade of CPU on shared hosting server. Planned for 1hr, actual downtime about 30min
5/2006	100%	0%	100%	None
4/2006	100%	0%	100%	None
3/2006	100%	0%	100%	None
2/2006	99.993%	0%	99.993%	During a major power upgrade of the Data Center facility on 2/23/06, there was an unplanned 90 second power outage on some circuits. This caused some servers to reboot. See the Data Center CEO's explanation (published shortly). The uptime recorded includes 3min downtime for system reboots.
1/2006	99.460%	0.063%	99.523%	Three unplanned outage events. One was a kernel panic on the share hosting platform that was caused by a dead fan. Two affecting most customers on two subnets See explanation and mitigation actions here. Monitoring systems were disabled during a period of intermittent connectivity to reduce the number of alerts. Actual downtime was slightly less than the number reported here, but not our best month. Planned event announced here.
12/2005	100%	0%	100%	None
11/2005	99.444%	0.556%	100%	Planned Upgrade and outage - 4hr. outage to move all servers and network to new rack space within the same data center. Upgrade of border firewall, and network switching.
10/2005	100%	0%	100%	None
09/2005	99.983%	0%	99.983%	Two unplanned reboots required to resolve one possible security issue, and one hardware issue. Both reboots were performed after business hours. Total downtime about 7min.
08/2005	100%	0%	100%	None
07/2005	99.444%	0.556%	100%	Major upgrade performed on 7/30/05. Upgraded operating system to RHEL 3 ES, migrated to new hardware, upgraded Plesk control panel to latest version. This scheduled and previously announced work took about 4 hours to complete. Shared Hosting service may have been intermittent during the 4hr upgrade.
06/2005	99.988%	0.012%	100%	Scheduled Late Evening Reboot to clear a memory consuming dead process on "stout" and kernel patch all. Scheduled for 5 minutes.
05/2005	100%	0%	100%	None
04/2005	100%	0%	100%	None
03/2005	100%	0%	100%	None
02/2005	100%	0%	100%	None
01/2005	100%	0%	100%	None
12/2004	100%	0%	100%	None
11/2004	100%	0%	100%	None
10/2004	99.893%	0.107%	100%	Planned downtime for hardware move and kernel patches (46min)
09/2004	100%	0%	100%	None
08/2004	100%	0%	100%	None
07/2004	100%	0%	100%	None