Customer Support
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How to Request Service
The best way for you to get the fastest and most appropriate response to any request is to open a support ticket in our ticketing system. You can do this by simply logging into your account below.
Home »
The best way for you to get the fastest and most appropriate response to any request is to open a support ticket in our ticketing system. You can do this by simply logging into your account below.
Systems Administrator / Cloud Engineer
With M5 Since: 2010
Then: Before joining M5 I had 11 years of experience in customer service and front-line critical infrastructure monitoring with various Internet Service Providers and Data Centers in San Diego.
Now: Building, testing, and above all, doing whatever I can to help our customers!
Favorite thing about M5: We’re a collection of geeks dedicated to doing things right, for our customers and ourselves.
Fun fact about me: I’ve been active on the EFnet IRC network for over 20 years.
Outside of work you’ll find me: In front of my computer! Gaming, on IRC, on reddit, or practicing some form of random geekery.
Systems Admin / Cloud Support Engineer
With M5 Since: 2015
Then: Graduated from UC Santa Cruz. Volunteer for a gaming event for all things: sound system, mix live music, artist relations, customer service, set-up and check-in. I also was a student tutor. My first exposure to computers was in 1985 when Nintendo hit US stores. My first family computer was a 286 IBM PC Compatible.
Now: Hosted Server and Cloud Instance Support.
Favorite thing about M5: I was a client of M5 before being an employee. Coming to the inside was better than I imagined. It is the right place to be for a technology enthusiast.
Fun fact about me: I enjoy free software as in freedom and as in beer.
Outside of work you’ll find me: Gaming, building PCs from parts, enjoying all that San Diego has to offer, and playing or watching music.
Director of Operations
With M5 Since: 2016
Then: Graduated Rollings College, Winter Park FL. An information systems professional with 26 years in-depth experience in all aspects of enterprise IT operations. Jimmy comes to M5 after 20 years at SAIC and with a wide range of experience including: technical support, software development, 7/24 IT operations management and business development.
Now: I am high energy with serious attention to detail and a vision of how M5 will service our current and future clients.
Favorite thing about M5: What I really appreciate about M5 is the team’s dedication to providing the best customer support in the industry.
Fun fact about me: I am a mechanically minded person who enjoys getting dirty and trying my hand at new things.
Outside of work you’ll find me: Racing sailboats of all sizes, gardening or restoring cars.
CEO
With M5 Since: 2001
Then: Telecom and Internet Systems Integration, Data Center facility deployment and operations, Unix and Linux systems admin, network engineering.
Now: I make sure we have the best people and resources to make our customers happy.
Favorite thing about M5: Listening to our customers, adding our experience, and helping build useful infrastructure for them.
Fun fact about me: I can quote an embarrassing amount of Monty Python movies and The Princess Bride.
Outside of work you’ll find me: Enjoying the product of San Diego’s microbrewery scene; getting involved in San Diego’s Startup scene.