I have used M5 for both corporate and personal servers for a little over 8 years now. Compared to the variety of other hosting options I have used in the past (other dedicated hosts, VPS solutions, single domain shared hosts), M5 beats them hands down, every time.
I’ve been with M5 for 10 years, and I still maintain that they are the best kept secret on the internet.
My infrastructure needs have evolved over that time span, and at each stage Mike and the staff have been with me, to support, consult and ultimately deliver. Their responsiveness is literally second to none in my experience. My business, I suspect, is relatively small compared to some or their other clients, however I never once felt like anything but their *only* customer.
Truly, if you’re searching for a provider.. perhaps you’ve had unfortunate experiences with other perhaps over-sold and over-promising providers, or maybe this is your first provider.. in either case, you can really stop looking. These are the guys you want. I will be a customer of theirs forever, and thats a long time.
Rex Consulting, Inc., my business, has had bare metal servers hosted at M5Hosting for over 10 years and cloud services hosted there for about 5 years. The reliability is unparalleled. Even the big guys cannot sustain the long-term reliability of M5Hosting. More than just reliable, the support from M5 Hosting is top-notch, many many times better than average or what you’ll get from a larger provider.
It’s not only that they do what they do well, you cal tell they really care to do well. And that makes a huge difference.
Chris P. , Rex Consulting
Phidgets has been using M5 Hosting for 7 years. They’ve been very responsive and easy to deal with since day 1. We were very frustrated with our previous hosting company – when your server is thousands of miles away, you need to feel comfortable that someone is there to help.
Been with them for 12+ years, despite the many alternatives that have popped up during that time. Great service and value.
Juan Pablo Liska
I have used M5 for both corporate and personal servers for a little over 8 years now. Compared to the variety of other hosting options I have used in the past (other dedicated hosts, VPS solutions, single domain shared hosts), M5 beats them hands down, every time. I rarely have to contact support, but when I do it’s usually because I screwed something up, and they are always quick to respond and resolve issues. While we do have servers hosted with another major provider (dictated by our disaster mitigation/recovery plans), every time I need to deal with their support staff, I wish I was talking to Mike and the guys. While you can find cheaper hosts somewhere else, be warned, you’re getting what you pay for. M5 is worth every penny.
Lucas C., AMPS
We had issues with one of the sites on our server getting a denial of service attack and one with out of control processes – both happening at the same time! M5 was available to us 24/7, and helped us get our server under control. They were always patient and calm which was extremely helpful as I was under a lot of pressure and issues seemed to peak at weird off hours. This scenario took a few weeks to resolve, but finally did get taken care of. I can`t recommend them highly enough – they have the best customer service anywhere around!
I have been an M5 customer for over 10 years. Their technical expertise, dedication and attention to detail, and personal service is first-rate. In a world where hosting is consolidating and turned into a commodity by more and more companies, M5 is a breath of fresh air.
I particularly like how, on those rare occasions something goes wrong, you do a detailed analysis, and then fix whatever it was so it doesn’t happen again. And then communicate the reasons and fix clearly so your customers can feel confident.
Carl Rigney, Telemancy
Our company has used M5 Hosting for over 6 years. The systems we host there are critical to our business. I feel like we could not be in better hands. The downtime has been nearly zero during that time and communication and response to issues is top notch. For redundancy, we have systems hosted with other companies as well. M5 Hosting is by far the best of the bunch.
Neil Schemenauer, Delta-X Research
I have been a customer of M5 Hosting for over 10 years. Our company specializes in web and mobile application development and our clients rely on a consistent internet presence. M5 has provided a rock solid and secure presence for our clients. Customer service by M5 is top notch. i would recommend this company to any solutions provider that require co-location or hosting service.
Paul Tonning, DotClient Solutions
We have been working with M5 Hosting since 2008 and one of the things that really impressed me was (a) their awesome support level for FreeBSD, and (b) that there was real people with first and last names that you get to know over time and take responsibility for their company. Their technical staff is outstanding and their administrative and sales staff is very flexible and fair. Honestly is not only the best hosting company I have ever worked with (and I`ve worked with many!) but they are probably the best service company I have ever worked with in a career spanning more than 30 years in the high tech business. Of course, we`ve had our share of issues (especially as we have been early adopters of their cloud service) but their commitment to hard work, honesty and taking responsibility is unrivalled. To be sure, the cloud offering is currently excellent. Two hands down, you will not find a better service company in the hosting business anywhere, and much less in their price range
Alejandro Imass, Yabarana Corporation
Extremely highly-qualified staff. Extremely well-peered network. Extremely high, unparalleled uptime. Nothing I have ever asked them has ever remained unanswered. Access to their expertise almost alone is worth hosting physical machines with them.
Very reasonable people.
I cling to my long-term relationship with these guys like the reassuring lifeboat it is.
Marc Tooley, Geep Technologies
Our company Bhasinsoft has been working with M5 for many years now. We run 3 dedicated servers currently and have used VMs also in the past. M5’s a great choice for anyone looking at reliability and great service support apart from the infrastructure. The support is really quick to respond and helpful. There have been a couple hardware issues but the team gave complete support for any issue that arose, which I would expect from a serious service provider. I recommend M5 and if you are looking at trying out a new service partner, don’t hesitate to try them.