Frequently Asked Questions; How to ___; etc.

Here are a list of things we get asked about often. Hopefully the answers here are helpful….


How do I get support?

My server is unreachable!

I can't log in at the Cloud Manager

What can I do with my service with M5?

Can I run an IRC server on my virtual machine?

Which Operating Systems do you offer?

Which Linux distributions do you offer?

Do you sell cPanel licenses?

How do I upgrade or downgrade my VM size?

Can I purchase additional IPs?

Why can't I create another Virtual Machine (VM)?

Can I get my resource limits increased?

How do I ensure my VMs are always booted on different hypervisors?

Why does my instance restart after I shut it down?

Do you have an API?

Is there a command line interface (CLI) to the M5 Cloud?

What is your SLA?

How am I billed?

What Credit Cards do you accept?

How do I close my account?

Security & Networking

How do I change my password in the Cloud Manager?

IPv6 support

Help! I can't send email from my VM!

How do I add a private IP address to an existing VM?

How do I add a public IP address to my VM?

How do I add an additional public IP address to my VM?

How do I use a private IP address with a new Virtual Machine (VM)?

How do I use a private IP address and a public IP address with a new VM?

Is bandwidth free between my M5 Cloud VMs?


Do I need a domain name?