Frequently Asked Questions; How to ___; etc.

Here are a list of things we get asked about often. Hopefully the answers here are helpful….

General

How do I get support?


My server is unreachable!


I can't log in at the Cloud Manager


What can I do with my service with M5?


Can I run an IRC server on my virtual machine?



Which Operating Systems do you offer?


Which Linux distributions do you offer?


Do you sell cPanel licenses?


How do I upgrade or downgrade my VM size?


Can I purchase additional IPs?


Why can't I create another Virtual Machine (VM)?


Can I get my resource limits increased?


How do I ensure my VMs are always booted on different hypervisors?


Why does my instance restart after I shut it down?


Do you have an API?


Is there a command line interface (CLI) to the M5 Cloud?


What is your SLA?


How am I billed?


What Credit Cards do you accept?


How do I close my account?

Security & Networking

How do I change my password in the Cloud Manager?


IPv6 support



Help! I can't send email from my VM!


How do I add a private IP address to an existing VM?


How do I add a public IP address to my VM?


How do I add an additional public IP address to my VM?


How do I use a private IP address with a new Virtual Machine (VM)?


How do I use a private IP address and a public IP address with a new VM?


Is bandwidth free between my M5 Cloud VMs?

DNS

Do I need a domain name?