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Cloud FAQ and HOWTO

I've been with M5 for 10 years, and I still maintain that they are the best kept secret on the internet.


Michael McCoy

Frequently Asked Questions; How to ___; etc.

Here are a list of things we get asked about often. Hopefully the answers here are helpful….

General

How do I get support?

My server is unreachable!

I can’t log in at the Cloud Manager

What can I do with my service with M5?

Can I run an IRC server on my virtual machine?

Are these servers “managed”?

Which Operating Systems do you offer?

Which Linux distributions do you offer?

Do you sell cPanel licenses?

How do I upgrade or downgrade my VM size?

Can I purchase additional IPs?

Why can’t I create another Virtual Machine (VM)?

Can I get my resource limits increased?

How do I ensure my VMs are always booted on different hypervisors?

Why does my instance restart after I shut it down?

Do you have an API?

Is there a command line interface (CLI) to the M5 Cloud?

What is your SLA?

How am I billed?

What Credit Cards do you accept?

How do I close my account?

Security & Networking

How do I change my password in the Cloud Manager?

IPv6 support

Can I get a “console” on my VMs?

Help! I can’t send email from my VM!

How do I add a private IP address to an existing VM?

How do I add a public IP address to my VM?

How do I add an additional public IP address to my VM?

How do I use a private IP address with a new Virtual Machine (VM)?

How do I use a private IP address and a public IP address with a new VM?

Is bandwidth free between my M5 Cloud VMs?

DNS

Do I need a domain name?

Address

Postal Mail:
M5 Hosting, Inc
10601 Tierrasanta Blvd. #G-135
San Diego, CA 92124
United States of America

SDTC Data Center:
San Diego Technical Center
9725 Scranton Road
San Diego, CA 92121
United States of America
Appointment Required

LWDC Data Center:
9305 Lightwave Ave
San Diego, CA 92123
United States of America
Appointment Required

Equinix MUC3 Data Center:
Seidlstrasse 3
80335 Munich
Germany
No visits

About us

M5 Hosting, Inc. has been hosting Dedicated Servers and Virtual Machines for start-up ventures and established companies for more than a decade. Our passionate, experienced engineers love what they do. Leverage their expertise to bring your tech vision to life.